Intelligent, Resilient Business Communications

 

 

 

Intelligent, Resilient Business Communications.

Management Tools

CLOUD CONTACT CENTRE

In these ever increasingly uncertain times, you need your contact centre agents to be equipped with the right tools at the right time, wherever they are based.

SCDS are a customer focussed company that provide a complete range of contact centre solutions designed to deliver exceptional experiences to your customers.

CALL MANAGEMENT

Whether you are looking to optimise costs and resources or enhance existing contact processes, our Call Management solution provides a platform to further the development of your service offering.

Our comprehensive solution encompasses call reporting and call analytics, which provide key insights into the effectiveness of current practices, enabling you to enhance the overall customer experience.

 

  • Call analytics
  • Dashboard reporting
  • Automated call distribution
  • Hunt groups
  • Voice

OMNI CHANNEL

In a world with an increasingly ageing population, it is important that you can serve your customers in the ways that they are best accustomed to. Our omni-channel solutions enable you to strategise your inbound communications and disperse queries into the right channels, minimising customers’ time to resolution.

 

  • Advanced Automatic Call Distributor (ACD) & AI
  • All media channels
  • Wallboards
  • CRM integration
  • Native Intelligent IVR
  • Custom integrations
  • Chatbots

WORKFORCE MANAGEMENT

Our Cloud-based Workforce Management solution provides accurate forecasting for intra-day, daily and long-term workloads consisting of the full range of contact centre and enterprise performance metrics, helping you to cultivate a high-performance culture at employee, operational and enterprise level.

  • Forecasting
  • Scheduling
  • Blended media
  • Adherence
  • Request management

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